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JOSE LUIS

CANTABRANA PHOTOGRAPHY

Refund Policy

We take great pride in the quality of our products and the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase, please review our refund policy below.

Refund Eligibility


Defective or Damaged Items: If your print arrives damaged or has a defect, please contact us within 14 days of receiving your order. We will require photographic evidence of the damage or defect to process your claim.


Incorrect Items: If you receive a wrong item, please notify us within 14 days of delivery. We will arrange for the correct item to be sent to you at no additional cost.


Change of Mind: Due to the nature of our products, we do not offer refunds or exchanges for change of mind. Please ensure you choose your prints carefully before completing your purchase.

Refund Process


Contact Us: To initiate a refund, please contact us with your order number and reason for the refund request.


Return Instructions: If your refund request is approved, we will provide instructions on how to return the item. Please ensure the item is securely packaged to prevent damage during return shipping.


Processing Time: Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.


Contact Us


If you have any questions or concerns about our refund policy or you have any issues with an order, please contact us, we are here to help! We appreciate your understanding and look forward to serving you.

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